Comment by darkwater

> Would you consider that too clunky?

Absolutely. It's a patch that can achieve a similar result, but it's a patch indeed. A major features of every ticketing system, if not "the" major feature, is the ticket flow. Which should be opinionated. Customizable with the owner's opinion, but opinionated nonetheless. Using labels to cover missing areas in that flow is a clunky patch, in my book.