That's my point. The question is which fraction of users/businesses actually ever ask for support? And as long as error can be replicated on an activated install, I guess they could still get support.
I knew a number of companies who were using a handful of RedHat servers and many more running CentOS and whenever they encountered issues on a CentOS system they would just replicate it on a RedHat one before asking for support and sending logs. Morally dubious but contractually OK.
You rarely get useful support from Microsoft anyway.
That's my point. The question is which fraction of users/businesses actually ever ask for support? And as long as error can be replicated on an activated install, I guess they could still get support.
I knew a number of companies who were using a handful of RedHat servers and many more running CentOS and whenever they encountered issues on a CentOS system they would just replicate it on a RedHat one before asking for support and sending logs. Morally dubious but contractually OK.