Comment by nz

A little hungover, but some foggy thoughts: If a company can differentiate itself by loving its customers, then that is an indictment of the rest of the entire industry. Loving one's customers should be the standard. But alas, the people with their hands on the money-faucet tend reward profitable (zero-sum) behavior over virtuous (positive-sum) behavior. One can only hope that after they alienate enough of the population, they will run into problems that they cannot buy their way out of (so that they can learn what it feels like when those-who-cannot are at the mercy of those-who-can).