Comment by shagie
5 months ago
When I worked technical support in college I often worked nights and weekends (long uninterrupted times to work on homework or play games) ... there was a person who would call and ask non-computer questions. They were potentially legitimate questions - "what cheese should I use for macaroni and cheese?" Sometimes they just wanted to talk.
Not every text area that you can type a question in is appropriate for asking questions. Not every phone number you can call is the right one for asking random questions. Not every site is set up for being able to cater to particular problems or even particular formats for problems that are otherwise appropriate and legitimate.
... I mean... we don't see coding questions here on HN because this site is not one that is designed for it despite many of the people reading and commenting here being quite capable of answering such questions.
Stack Overflow was set up with philosophy of website design that was attempting to not fall into the same pitfalls as those described in A Group Is Its Own Worst Enemy. https://blog.codinghorror.com/introducing-stackoverflow-com/
> It wasn't good that rudeness was the moderation tool of last resort and represents a failing of the application and the company's ability to scale those tools to help handle the increased number of people asking questions - help onboard them and help the people who are trying to answer the questions that they want to answer to be able to find them.
This is a very charitable read of the situation. Much more likely is, as another commenter posted, a set of people experiencing a small amount of power for the first time immediately used it for status and took their "first opportunity to be the bully".
> It was designed to be a library of questions and answers that was searchable.
It obviously was only tolerated because of that, as evidenced by the exodus the moment a viable alternative became available.