Comment by crazygringo

Are you sure that wasn't the "staggered" bike dock? It forces you to dock in the rear row if the neighboring two front row spaces are free. This is to fit more bikes. The blinking red docks aren't broken. They're intentionally unavailable.

https://www.reddit.com/r/MicromobilityNYC/comments/v457x0/9_...

Also, the 5 e-bikes probably didn't need "service", they were just waiting for battery swaps. This is by design. The docks don't charge them.

CitiBike maintenance is generally fine. They're not leaving any significant number of broken bikes or docks. I think you may have just misunderstood how it works.