There's a bunch of hyperactive people in those Apple "support" forums who don't actually help anyone. They respond to almost every discussion thread aggressively deflecting any criticism directed at Apple.
They pretend to offer "solutions" so their posts don't come across as unconstructive, but their solutions are always essentially the same, often culminating in a factory reset. There is never any attempt to get to the bottom of anything or diagnose what the actual issue is.
They are volunteering their time to make people shut up, bow their head in shame and go away. I don't think this is what you want in an open source project.
Indeed. Apple should close those forums. It damages their brand to have such antagonistic people pretending to be support agents. A company of Apple's wealth could afford to have a small army of people in the Philippines do the same job with much less aggression.
Yes, fanbois, lecturing people that they're using it wrong.
It's not just on Apple's forums, Microsoft has the same kind of guys. They tend to look really popular too because all the other fanbois upvote their comments.
And not only there, many open-source software forums have the same problem.
I wonder if other cult brands attract the same kind of personalities, or if Apple has somehow done something special to encourage it. When a Harley Davidson owner says he has a problem with his bike, do Harley zealots jump out of the woodwork to attack the dissenter and defend the brand from which they derive their personality?
For Windows support I assume it accrues some benefit to the unpaid support, like it contributes to them getting their Microsoft Certified Windows End User Support Helpful Guy badge.
Then we would have zero support, or they would shut down the forums entirely. Or are you implying that the companies would be forced to finally offer official support?
There is official support. Apple Support should be more deluged with callers, but they rely on these forum mod suckers to carry water for them and tell people it’s their fault to lessen that load.
"Just award them with some stars or points or whatever, and they'll be happy."
I wish these people would wake up and spend their time helping peers on a forum for some open source project instead.
There's a bunch of hyperactive people in those Apple "support" forums who don't actually help anyone. They respond to almost every discussion thread aggressively deflecting any criticism directed at Apple.
They pretend to offer "solutions" so their posts don't come across as unconstructive, but their solutions are always essentially the same, often culminating in a factory reset. There is never any attempt to get to the bottom of anything or diagnose what the actual issue is.
They are volunteering their time to make people shut up, bow their head in shame and go away. I don't think this is what you want in an open source project.
Indeed. Apple should close those forums. It damages their brand to have such antagonistic people pretending to be support agents. A company of Apple's wealth could afford to have a small army of people in the Philippines do the same job with much less aggression.
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Yes, fanbois, lecturing people that they're using it wrong.
It's not just on Apple's forums, Microsoft has the same kind of guys. They tend to look really popular too because all the other fanbois upvote their comments.
And not only there, many open-source software forums have the same problem.
I wonder if other cult brands attract the same kind of personalities, or if Apple has somehow done something special to encourage it. When a Harley Davidson owner says he has a problem with his bike, do Harley zealots jump out of the woodwork to attack the dissenter and defend the brand from which they derive their personality?
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That may be true to some extent but I am still often able to find some kind of answer, granted it's often just "NO, Apple doesn't do this".
For Windows support I assume it accrues some benefit to the unpaid support, like it contributes to them getting their Microsoft Certified Windows End User Support Helpful Guy badge.
Then we would have zero support, or they would shut down the forums entirely. Or are you implying that the companies would be forced to finally offer official support?
There is official support. Apple Support should be more deluged with callers, but they rely on these forum mod suckers to carry water for them and tell people it’s their fault to lessen that load.