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Comment by zafka

3 days ago

https://en.wikipedia.org/wiki/The_Design_of_Everyday_Things This book - or its later editions, should be required reading for ALL engineers and designers. Actually for their managers as well.

Donald Norman can design a great tea pot, but can he design a great tea pot with recurring revenue possibilities?

The current way is quite intentional. It wasn't done because the designers didn't know about design.