Comment by Barbing
14 hours ago
>small army
Instead we get:
https://developer.apple.com/forums/thread/669252
>”… Now, the few Apple engineers that get back to me for some of these issues and the Apple support as well often tell me that Apple really cares about customer feedback. I really want to believe this ... but it's so hard to believe it, if less than 1% of my submitted reports (yes, less than 1%, and it's probably much less) ever gets a response. A response, if it ever comes, can come after 3 months, or after 1 year, or after 3 years; only rarely does it come within 1 month. To some of the feedbacks, after getting a response from the Apple engineers, I responded, among other things, by asking if I'm doing something wrong with the way I submit the feedback reports. Because if I do something wrong, then that could be the reason why only so few of them are considered by the Apple engineers. But I never got any answer to that. I told them that it's frustrating sending so much feedback without ever knowing if it's helpful or not, and never got an answer. …”
Why is this Apple’s path?
I pretty much expect 0 support from any major company unless I am covered with juicy Enterprise support contract. They are too big to care.
Same! Though—
In my exp. their _support_ is fantastic which is another reason it’s odd they will simply leave countless _feedback_ submissions open nearly indefinitely. They ignore their free laborers!