Comment by IAmBroom

I had a Verizon outage Monday. I called my neighbor who also has Verizon; hers was out.

But hers came back on when she paid her bill, oops! So...

I went to their website, which said "You have a local outage! Click here to know more...". I clicked there, and it said "There are no outages in your area." OK, so we've established that Verizon's website doesn't know shit.

I started troubleshooting with a tech support person ("I am in ... New... Jersey" - sure you are...), and discovered my optical interface whatsit was hanging by its cables in my basement, mysteriously knocked off its wall bolts. This happened sometime in the last 10 days, so it's a smoking gun.

I called for a repairman, because obviously the fall damaged the fiber alignment...

... except it didn't. The tree limb across the street that broke the cable coming into my house did cause a problem.

So... Verizon outages are complicated, and despite all their technical know-how, they don't really know shit.