Comment by ranger_danger

They're probably referring to gnome's history of controversial opinions that many users don't like, such as:

- "simplifying the UI" by removing many useful features (like systray icons)

- "what makes you think sharpness is a metric?"

- claiming fractional scaling is dumb because "monitors don't have fractional pixels"

- "we know what users want" while ignoring most user feedback

- "we're not copying mac OS" while blatantly doing so

- "consistency is key" then changes entire UI paradigm every release

- "what's the usecase for <insert well-known feature>?"

- intentionally obscuring how to access / in the file picker

And in general just being incredibly tone-deaf and abusive to their own users on the forums. Torvalds has been calling out their "users are idiots and are confused by functionality" stance for over 20 years now.