Comment by win311fwg
11 hours ago
Previously? There was an understanding of the problem trying to be solved. The gaps left the pangs of "this isn't right".
Now I have no way to know where things stand. It's all disconnected and abstracted. The ticket may suggest that something is done, but if the customer isn't happy, it isn't actually. Worse, now we have people adding tickets without any intent to do the work themselves and there isn't a great way to determine if they're just making up random work, which is something that definitely happens sometimes, or if it truly reflects on what the customer needs.
You might say that isn't technically a problem with ticketing itself, and I would agree. The problems are really with what came with the ticketing. But what would you need tickets for other than to try and eliminate the customer from the picture? If you understand the problem alongside the customer, you know what needs to be done just as you know when you need to eat lunch. Do you create 'lunchtime' tickets for yourself? I've personally never found the need.
I find that the current way we do Scrum is way more waterfall-ish than what we had before. Managers just walked around and talked, and knew what each person was doing.
We traded properly working on problems for the Kafkaesque nightmare of modern development.
Thing is, Scrum isn't supposed to be something you do for long.
As you no doubt know, Agile is ultimately about eliminating managers from the picture, thinking that software is better developed when developers work with each other and the customer themselves without middlemen. Which, in hindsight, sounds a lot like my previous comment, funnily enough, although I didn't have Agile in mind when I wrote it.
Except in the real world, one day up and deciding no more managers on a whim would lead to chaos, so Scrum offered a "training wheels" method to facilitate the transition, defining practices that push developers into doing things they normally wouldn't have to do with a manager behind them. Once developers are comfortable and into a routine with the new normal Scrum intends for you to move away from it.
The problem: What manager wants to give up their job? So there has always been an ongoing battle to try and bastardize it such that the manager retains relevance. The good news, if you can call it that, is that we as a community have finally wisened up to it and now most pretty well recognize it for what it is instead of allowing misappropriation of the "Agile" label. The bad news is that, while we're getting better at naming it, we're not getting better at dealing with it.