Comment by retired

Dutch wages are high though. Especially at scale it could make sense to bundle all broken phones in one big box, ship it off to a low-wage country and then ship the phones back after refurbishment.

7500 employees, 7500 phones. If they all need one repair every other year that is nearly 20 repairs a day. That is a full-time job, which in The Netherlands has an employment cost of around €75,000 a year (including a place to work, pension, benefits). I bet someone in Romania could do it for half the cost. Shipping 100 phones in a box every week isn't that expensive.