Comment by keraf

I bought a Fairphone 3+ years ago and, as much as I want to support this company, it was a huge disappointment. I switched to an iPhone after using it for less than three years, which is less than the life span I was hoping to use it for.

Within a year, the USB port wore out. Contacted the support as the phone was under warranty and was given two options: Order the replacement part online and get reimbursed for it. Or send the entire phone back, but it would get wiped clean.

I had some data that wasn't backed up and didn't want to loose, and because I couldn't charge it, I decided to go for the first option. It's supposed to be easily reparable, why go through the hassle of sending it back? Well the problem was that the part was unavailable on their store for months. I even looked at third party stores, that specific part couldn't be found anywhere in Europe. After three months of having a "repairable" paperweight on my desk, the part was finally available and I could change it (replacing it took seconds and I've done it while sitting at a café, gotta give credit to Fairphone for that).

Meanwhile, I see my friends with their iPhones getting them repaired within a few days or even the same day! Battery change, charging port replacement, screen change, etc. All could be easily and quickly done by a local repair shop.

In the end I realised it's not about how easy it is to repair your phone, it's about the availability of spare parts. iPhones, especially a few years ago, make it difficult to be repaired. Yet, they are the easiest to get repaired. Fairphone's spare parts are specific to their phones, and even specific to some models. Using generic parts or having some compatible across models would create more need for them = more parts available.