Comment by al_borland
7 hours ago
It’s about time. I’ve been going out of my way to not buy from Amazon, especially on items that are often counterfeit, or where a counterfeit item would cause real issues.
Just a couple days ago I was planning to buy some supplements, which Amazon had. I went to the actual website of the company and bought from them, because the idea of getting a knock off was a bit scary. To my dismay, I received an Amazon shipping notice after making the purchase outside of Amazon. This brought back my skepticism. I’m still waiting for the package to arrive and will end up inspecting it closely.
A few months ago I bought some headphones from Amazon, because the official site was out of stock on the color I wanted. I ended up going on YouTube and finding a video on how to spot authentic pairs vs counterfeit ones to make sure I got the real thing.
This all stemmed from when I bought a water bottle, and the reviews mentioned this commingling issue and how to spot authentic real one vs a fake. I double checked that I was buying from the company’s listing and not one of the other sellers on the item. I received a counterfeit one. Thankfully this review tipped me off. I lost a significant amount of trust in Amazon that day. A random bottle isn’t something I even thought I needed to worry about counterfeit version for.
Amazon has a long way to go to rebuild trust with me. This is a step in the right direction. The fact that it took this long is pretty sad. Amazon is the only mainstream store where I’ve ever had to question if I was buying legitimate goods or not.
Another counterfeit issue they have that will not be solved by this is the “REPLACEMENT PART FOR OEM FOOBAR-123” listings.
I’ve had quite a few repairs over the last few years for household appliances and pool pumps and such. It’s very common to find a listing for a heating element for a Samsung dryer or a Heyward filter diverter being listed with a misleading title and often further listing the manufacturer as, say, Samsung itself.
I got screwed after buying a dryer heating element for $80 recommended via a reputable YouTube DIY channel. Silly me neglected to check the comments and lo and behold 50%+ are complaints that this heating element dies after 6-8 weeks, just past the 30 day refund window…
This is not always a bad thing. The example I always use of why it’s good that Amazon has knock off parts, is a Jacuzzi heating element.
Amazon has them for $30, but has none of the legitimate item which are only sold through a dealer network and dealers charge the OEM price of $285 bucks plus shipping. It’s not quite the same part – cause dealers only sell a larger unit that includes the heater - you can’t buy the actual part number except via a knockoff.
Add to this that the Jacuzzi part - for my model at least - has a reputation of just dying at two years plus one day, while the Chinese parts frequently last 3-5 years.
In the end, you save yourself quite a lot of money, and time by replacing less frequently, by buying the knock off. And where I live, you couldn’t get the knock off otherwise.
The important thing of course is to know that you’re getting a knock off, and have made that choice in intentionally. Your story does suck - and there can be lots of reasons both good and bad to make a knock off.
>> Amazon has them for $30, but has none of the legitimate item which are only sold through a dealer network and dealers charge the OEM price of $285 bucks plus shipping. It’s not quite the same part – cause dealers only sell a larger unit that includes the heater - you can’t buy the actual part number except via a knockoff.
Possibly the reason the OEM price is so high is because it is backed by huge liability insurance (e.g., you get into a Jacuzzi and get electrocuted). I'd pay for that assurance. By assurance, not that I get a payout, but rather the company has sufficient QA to avoid a payout.
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Mislabeled parts is in fact always a bad thing.
Being able to source a non OEM replacement is different than that.
OEM replacement bins for my refrigerator door are > $100, i'll take the stronger knockoffs from Amazon for $20 any day.
Yeah, and when you buy the knockoff, buy two.
Occasionally the knockoffs are better than the "real" thing.
I once had a fleet of HP servers that had storage parts constantly failing. HP techs couldn't do anything useful about it, they just kept replacing the parts with authentic HP replacements.
Then HP ran out of the parts, probably due to the failure rates. Out of desperation we bought some cheap knockoffs to keep things running until the HP parts came back into stock. Those cheap knockoffs worked perfectly and were reliable, zero issues. Much better than the HP parts. We ended up buying enough of those parts to replace all the HP parts.
Many times the expensive official parts are literally the cheap knockoffs with more steps. And sometimes high-quality knockoffs are competing with the low-quality branded versions.
There would be enormous value in being able to trace the true provenance and supply chain for everything you can buy. It would be extremely challenging due to the incentives to misrepresent this information.
When I see "replacement for x" I assume it's a third party part. Might be good, might not. If I'm worried about quality I look for "genuine OEM" or similar.
This is one of many exploitative habits of Amazon. Others include not ensuring products follow regulation, eg on hazardous substances (lead, etc), or on electrical safety. They also make your local {book, game, hobby, ...} shop go bankrupt.
You don't -have- to buy there, if you have the financial means I urge/recommend/encourage you to buy locally or from a responsible seller. Even if they are slower, less things on offer, etc. You probably already know some small local stores you would be sad to see shut down. Support them! (if you don't already)
> follow regulation
This one bit me recently when I bought a package of budget light fixtures (in Canada, from amazon.ca) and then my licensed electrician informed me that he wouldn't be able to install them as they didn't have a CSA or UL mark. (edit: originally I had mis-recalled and said CE here)
To their credit, Amazon did allow me to return them without penalty, and now my review there warns other consumers that those are only for DIY use and even then you are risking your home's insurance coverage.
> and now my review there warns other consumers that those are only for DIY use
Actually make sure with a incognito window that this review is actually visible. I've noticed that some reviews of mine have been "shadow-banned" and while it looks like they're still there when I'm logged in, once I try in a incognito window the review doesn't show up publicly anymore. My reviews were just basically facts about the products themselves, and received no word from Amazon about breaking any rules.
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> This one bit me recently when I bought a package of budget light fixtures (in Canada, from amazon.ca) and then my licensed electrician informed me that he wouldn't be able to install them as they didn't have a CE mark.
The CE mark signifies compliance with European Union standards and regulations. Why would you expect Amazon Canada to care about that?
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> You don't -have- to buy there, if you have the financial means I urge/recommend/encourage you to buy locally or from a responsible seller
That is assuming the component is even available locally or from a responsible seller. I live in a small city (half a million people). It is often impossible to find parts locally even for popular products that were purchased locally. Then there are parts where it is impossible to find official replacements, either because it is outside of the product's support windows, or because the replacement parts were never available to start with.
For some kinds of things, I don't have a local store that sells it. Maybe that's less of an issue if you live in big city, but not everyone does.
This is a great first step but the review system needs to stop commingling too. I get a bad produce can be bad from all sellers but then you would see that when you try to buy from someone else.
They also need to fix the problem of (good) reviews for one product getting transferred to another (lower quality) product.
I actually created a review to warn people that most of the reviews were for a different product (even provided photos, showing the old/new; showing the huge downgrade), and Amazon nuked my review because:
> After carefully reviewing your submission, your review could not be posted to the website. It appears your review had feedback on the seller.
Yeah, so Amazon won't let you post reviews warning others about this either. The review itself was about the LISTING not the SELLER.
I have had similar issues.
I no longer buy anything over $50 from them, but I have had "Fulfilled by Amazon," from the sellers' [actual] sites, and haven't had a problem.
I don't trust the sellers' "stores" on Amazon, though. You will get things like gray market Chinese versions, from "official" stores.
Same here, I'd buy from B&H instead.
The thing, though is, as you discovered with the water bottle, "items that are often counterfeit" is pretty much everything nowadays, not just SD cards.
Just last week I got a fake Tony Moly skin lotion from Amazon. So frustrating. It had 1200 positive reviews, which I read and looked good so I ordered. Only when I got it and the bottle different than my last order and the lotion smelled weird I went into the reviews and actually keyword searched "fake' did 18 new reviews come up talking about how it is not the actual branded product. Initially I searched in the "ask Rufus" AI bot field and got some gaslighting slop about how there are no fake products on Amazon as the response!
> Have gotten fake products twice > First things first, I love this moisturizer. I’ve used this as my primary since the product line was released. I use a lot of skin care and the chok chok cream is the best. They used to have a gel version for summer and a thick version for winter. I loved those too.
> Problem: Twice now I have ordered and have gotten fakes. How do I know? Packaging not correct, texture of cream not correct and no correct date stamp on bottom. The container was actually strangely big next to my authentic version. You can see in the photo that the stamp on the container is not similar. The one on the left is the real deal and the one on the right is the fake I have gotten twice.
You listed common items you think may be counterfeits, and all your effort in checking, but fail to mention av single time you _actually_ ran into a counterfeit. I'm sure if it occurred you'd happily mention it since it would do wonders in reinforcing the paranoia.
What do you mean? They specifically say they received a counterfeit water bottle in their post.
Signed, someone who has received a counterfeit Canon DSLR camera battery, fridge water filter, and "official" Nintendo Switch case from Amazon. (Albeit some years back for all of them, as I rarely buy there any longer.)
Is this also a problem when buying and the seller is amazon.com or only affects third party sellers?
Let's be clear, the reason they are doing this is because by now the majority of listings on Amazon for any even remotely generic item are from made-up brands with a bunch of fake 5 star reviews. The commingling just happens at the source..
The time of retailers being 'honest' is over. Scamming, bargaining and the likes were a big part of business. Bargaining was normal before certain religious beliefs (like the quakers and calvinists, similar religious beliefs were found with catholics), The fact it was more efficient with the industrial revolution not to do so helped it.
When you lose both those factors it's bound to come up again. People don't 'really' believe anymore in the west, doesn't bother me so much besides the fact that nothing better really replaced it. Better operation research/management/computers now allow for the bargaining to be done 'efficiently'.
Nobody in the US cares about this anyway, who cares if Zuckerberg makes billions scamming people. People were brought into passivity by the same culture industry and the politicians gain from these guys, they're cash cows for the US. I don't see how things could get better.
I'm not exactly sure what you're saying here. Are you implying that secularism is the cause of counterfeit goods on Amazon? Or am I reading you wrong?
Secularism, changes in 'christianity' in the US. I'm not some christian nationalist but I do believe changes in values allowed Amazon to do this. Maybe I'm wrong and people will end up going against this in the long term. The 'christian' view of this behaviour didn't come from a vacuum. My biggest worry is the passivity/docile nature of people nowadays can't bring such change.
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Not seeing the connection.
In "non-secular times" people as a whole were far less mobile, so they grew up and built connections around the same people, and any connections to the wider world were very low-bandwidth if they existed at all. So they trusted the people they were near because they were around them constantly, and also tended to resist change.
I think you are conflating religious values with how things were when people mostly lived among the same people for most of their lives and didn't have modern communication methods that brought the whole world (or an appearance thereof which is what modern social media is) to their face.
> The time of retailers being 'honest' is over.
First, I'm not sure it ever started. Second, this article is about moving towards honesty.
After years of scamming customers, amazon has finally seen the light and won't be prioritizing shareholder returns (which they're legally required to do). In reality hey're just trying to tone down the scamming they've been doing ever so slightly because it's hurting revenue. 100% sure it will just end up at 2019 or 2021 amazon scam levels, Some sort of 'scamming optimum' for amazon.
If you think it never started try going to some third world country and compare, their people are used to the bargaining/scamming but nobody cares. Things will end up the same here at some point.