Comment by xmodem

Are you hosted on cloud platforms that are SOC2 compliant? Or have you achieved and been audited for SOC2 compliance yourself? I'm going to have to assume it's the former because if it was the latter you would directly say so. To me that type of sleight-of-hand inspires distrust, which is fatal to any prospect of me evaluating the product.

Beyond that, a key risk that has been brought into focus more and more lately is data portability and vendor lock-in. At this point I do not deploy a new vendor without documenting the exit strategy.

The best exit strategy you can offer is an open source, self-hostable version of the product with a simple migration plan. Some of the other existing competitors in the enterprise chat space already offer this. Even if no-one uses it, by offering it you keep your priorities aligned with your customers.