Comment by layer8
1 month ago
You must be working in projects with a relatively small number of “problems to be solved” at any given time, and with the problems having relatively low complexity. In general there’s no way to keep everything in your head and not organize and track things across the team. That doesn’t mean that a lot of communication doesn’t still have to happen within the team and with the customers. Tickets don’t replace communication. But you have to write down the results of the communication, and the progress on tasks and issues that may span weeks or months.
> In general there’s no way to keep everything in your head
I imagine everyone's capacity is different, but you wouldn't want anyone with a low capacity on your team, so that's moot. Frankly, there is no need to go beyond what you can keep in your head, unless your personal capacity is naturally limited I guess, because as soon as you progress in some way the world has changed and you have to reevaluate everything anyway, so there was no reason to worry about the stuff you can't focus on to begin with.