Comment by nlawalker

I don't think that's necessarily the case, it could just be that, in the author's role, the only people that articulate a need for help from him is his management chain.

I've had roles where my job satisfaction came from largely ignoring my management chain and helping people outside of my org for whom I was the point of contact for a set of services offered by my team's internal platform, and this piece really resonated with me.