Sympathy means expressing pity or sorrow at someone's plight. Reflecting feelings is more like a form of empathy. It's clarifying and/or paraphrasing the feelings so that the other person feels like they're heard and taken seriously. They're orthogonal behaviours - you can do one or the other or both.
Sympathy means expressing pity or sorrow at someone's plight. Reflecting feelings is more like a form of empathy. It's clarifying and/or paraphrasing the feelings so that the other person feels like they're heard and taken seriously. They're orthogonal behaviours - you can do one or the other or both.