Comment by phire
2 hours ago
Went to double check what my static IP address was, and noticed the router was displaying it as 198.51.100.48/28 (not my real IP).
I don't think the router used to show subnets like that, but it recently got a major firmware update... Or maybe I just never noticed, I've had that static IP allocation for over 5 years. My ISP gave it to me for free after I complained about their CGNAT being broken for like the 3th time.
Guess they decided it was cheaper to just gave me a free static IPv4 address rather than actually looking at the Wireshark logs I had proving their CGNAT was doing weird things again.
Not sure if they gave me a full /28 by mistake, or as some kind of apology. Guess they have plenty of IPs now thanks to CGNAT.
More like even if they looked at the logs they aren't about to replace an expensive box on the critical path when it's working well enough for 99% of their customers.
I once had my ISP respond to a technical problem on their end by sending out a tech. The service rep wasn't capable of diagnosing and refused to escalate to a network person. The tech that came out blamed the on premise equipment (without bothering to diagnose) and started blindly swapping it out. Only after that didn't fix the issue did he finally look into the network side of things. The entire thing was fairly absurd but I guess it must work out for them on average.