Comment by munk-a
1 day ago
> They're begging corporate decision makers to ask the question, "If Anthropic doesn't trust Claude to run its support, then why should we?"
Don't worry - I'm sure they won't and those stakeholders will feel confident in their enlightened decision to send their most frustrated customers through a chatbot that repeatedly asks them for detailed and irrelevant information and won't let them proceed to any other support levels until it is provided.
I, for one, welcome our new helpful overlords that have very reasonably asked me for my highschool transcript and a ten page paper on why I think the bug happened before letting me talk to a real person. That's efficiency.
> to send their most frustrated customers through a chatbot
But do those frustrated customers matter?
I just checked - frustrated customers isn't a metric we track for performance incentives so no, they do not.
Even if you do track them, if 0.1% of customers are unhappy and contacting support, that's not worth any kind of thought when AI is such an open space at the moment.