Comment by georgemcbay

Yup, the main goal of customer support for almost every Internet-based company for over a decade now is to just be so frustrating that you give up before you can reach an actual human (since that is the point where there is a real cost to the company in giving you that support).

I'm not really sure LLMs have made it worse. They also haven't made it better, but it was already so awful that it just feels like a different flavor of awful.