Comment by john01dav

I have a credit card with them for cash back on utilities, and their customer service is awful. For example it takes a lenghty phone call to do anything, in contrast to my primary bank where I can just leave a written message in a minute or so and they respond asynchronously. I also heard from someone who worked with US bank for institutional banking services that they're just as awful there, as well as frequently causing problems for this person's employer's customers, who were mostly low income.