Comment by cantalopes
9 hours ago
I also get pretty pissed of just ignoring gdpr, i just started to downright threaten them on support channels reminding that ignoring gdpr may cost them 2% of annual company turnover or 2 mil. eur, whichever is higher.
You would be surprised how many ridiculous "oh sorry some error in system" excuses you're gonna get. Right, that email accidentally slipped INSERT INTO spam slop database on its own.
And since i started to not explicitly opting in anywhere i know that when i receive a marketing email its abuse of my personal information. Under gdpr you need to explicitly consent to marketing communication. When you register to a service and receive spam you need to opt out from - that's an abuse. Some company try to argue they do so under "legitimate interest" clausule but that's bs and would not hold in court. For example, purchasing a product is not a valid legitimate interest for sending out eshop spam, they would lose.
When the incident repeats or i just get really pissed i go full karen and report them to authorities. I know two busisses had legal troubles because of me because i received deeper follow up emails while solving the case and i am happy for it.
One company that abused my personal data that i ended up not reporting was Telekom: when i contacted their support about spam incident and asked them for log of personal data and all of my consent logs and physical signatures to prove my consent, after which they said "it was a db error" (lol), and when the incident repeated i told them i am about to report them and they offered me 1 year of free internet - i said ok and never received a single spam from them ever again.
Fight back, you have the screenshots, you have the logs, ask for proof, report.
You can take the 1 year free internet, and then report them. It's not legal to commit a crime and then bribe someone not to report it.