Comment by mft_

There was that experiment run where an office gave Claude control of its vending machine ordering with… interesting results.

My assumption is that Claude isn’t used directly for customer service because:

1) it would be too suggestible in some cases

2) even in more usual circumstances it would be too reasonable (“yes, you’re right, that is bad performance, I’ll refund your yearly subscription”, etc.) and not act as the customer-unfriendly wall that customer service sometimes needs to be.