Comment by parliament32

The shift from "you just don't understand" to damage control would be funny if it wasn't so transparent.

> We have identified a bug in our system... we take communication consent very seriously

> There was a bug, and we fucked up... we take comms consent seriously

These two actors were clearly coached into the same narrative. I also absolutely don't believe them at all: some PM made the conscious decision to bypass user preferences to increase some KPI that pleases some AI-invested stakeholder.