Comment by mschild

There are a lot of valid concerns and complaints about Proton here but one positive thing that stood out to me is the fact that you can reach an actual human being without much fuss.

The amount of companies that I pay money to for one reason or another where its almost impossible to even find a "Contact Us" page much less being actually able to respond via email is way too high.

I had to contact Proton support twice in the 2 years since being subscribed to the Family Ultimate plan. Both times the support answered quickly and provided answers that solved my issues.