Comment by RajT88

> There’s a toxic idea built into this statement: It implies that the real root cause is external to the people and therefore the solution must be a systemic change.

It's both obviously. To address the human cause, you have to call out the issues and put at risk the person's career by damaging their reputation. That's what this article is doing. You can't fix a person, but you can address their bad behavior in this way by creating consequences for the bad things.

Part of the root cause definitely is the friction aspect. The system is designed to make the bad thing easier, and when designing a system you need the good outcomes to be lower friction.

> This hits a nerve for me because I’ve seen this specific mindset used to avoid removing obviously problematic people, instead always searching for a “root cause” that required us all to ignore the obvious human choices at the center of the problem.

The real conversations like that take place in places where there's no recordings, or anything left in writing. Don't assume they aren't taking place, or that they go how you think they go.