Comment by marcosdumay
1 day ago
> most people thought the practical effects in software engineering were incremental too
Hum... Are you saying it's having clear positive (never mind "transformative") impact somewhere? Can you point any place we can see observable clear positive impact?
I know many companies that have replaced Customer Support agents with LLM-based agents. Replacing support with AI isn't new, but what is new is that the LLM-based ones have higher CSAT (customer satisfaction) rates than the humans they are now replacing (ie, it's not just cost anymore... It's cost and quality).
Well I as a Customer who had to deal with AI bots as Customer Service have significantly lower Customer Satisfaction. Because I don't wanna deal with some clanker. Who doesn't realy understand what I am talking about.
It doesn’t need to provide “ observable clear positive impact”. As long as the bosses think it improves numbers, it will be used. See offshoring or advertising everywhere.