Comment by enra

Consumer software can be good, but it's often also optimized for max engagement, not for the actual value or functionality.

Enterprise software can be because there isn't an incentive mismatch, good solution is more valuable for the customers, it will sell better and they're willing to pay for it.

But like you say, lot of enterprise software is bad because it's optimized for the payer, not the user, and it's often shoehorned to weird workflows of the particular enterprise.