Comment by anon7000

The problem is that AI companies are selling, advertising, and shipping AI as a tool that works most of the time for what you ask it to do. That’s deeply misleading.

The product itself is telling you in plain English that it’s ABSOLUTELY CERTAIN about its answer… even when you challenge it and try to rebut it. And the text of the product itself is much more prominent than the little asterisk “oh no, it’s actually lying because the LLM can never be that certain.” That’s clearly not a responsible product.

I opened the ChatGPT app right now and there is literally nothing about double checking results. It just says “ask anything,” in no uncertain terms, with no fine print.

Here’s a recent ad from OpenAI: https://youtu.be/uZ_BMwB647A, and I quote “Using ChatGPT allowed us to really feel like we have the facts and our doctor is giving us his expertise, his experience, his gut instinct” related to a severe health question.

And another recent ad related to analyzing medical scans: “What’s wonderful about ChatGPT is that it can be that cumulative source of information, so that we can make the best choices.” (https://youtu.be/rXuKh4e6gw4)

And yet another recent ad, where lots of users are using ChatGPT to get authoritative answers to health questions. They even say you can take a picture of a meal before you eat and after you eat, and have it generate the amount of calories you ate! Just based on the difference between the pictures! How has that been tested and verified? (https://youtu.be/305lqu-fmbg)

Now, some of the ads have users talking to their doctors, which is great.

But they are clearly marketing ChatGPT as the tool to use if you want to arrive at the truth. No asterisks. No “but sometimes it’s wrong and you won’t be able to tell.” There’s nothing to misunderstand about these ads: OpenAI is telling you that ChatGPT is trustworthy.

So I reject the premise that it’s the user’s fault for not using enough caution with these tools. OpenAI is practically begging you to jump in and use it for personal, life or death type decisions, and does very little to help you understand when it may be wrong.