Comment by Telaneo

I consistently see .docx files and people using Office and Google's alternative, and they don't even use templates. They use nothing more than a few fonts, some size adjustments, bold/italic/underline, maybe a table and and an image if they're fancy.

Unless they just can't handle the buttons being in a different place, as ggm said, I can't see what functionality the average user is missing. Fair enough that the Excel wizard is missing their macros, but most people are far from the level.

What are these problems you (or anyone you've met) couldn't solve? I have a hard time imagining what that could even be in the first place, since the scope of required functionality is so small; again, my grandma could probably use Wordpad if it came down to it, and from what I see other people using Word for, that seems to be true in the general case too.