Comment by fmbb
18 hours ago
But if you hire ten or 100 real humans you have accountability and the same number of contacts per day?
Are logistics companies really that poor so they cannot afford to pay workers wages?
18 hours ago
But if you hire ten or 100 real humans you have accountability and the same number of contacts per day?
Are logistics companies really that poor so they cannot afford to pay workers wages?
By that logic why send email newsletters when I could hire 10 or 100 people email them manually instead? Obviously there's a cost tradeoff here where it's worth it to have email negotiation in an automated way, but not in a human call center way.
The tradeoff isnt agents vs humans its where humans sit in the loop.
Sure hiring 10–100 humans gives accountability, but reality is it doesn't scale in any comparable way compared to agents in speed, coverage, or responsiveness. The sheer volume agents can pump out(more vendors, more quotes, faster cycles) is the benefit, while humans retain accountability at the decision boundary.
In practice the agent does the gruntwork, and the human gets looped in when confidence is low. Accountability doesnt dissapear, it gets concentrated where it matters most