Comment by GarnetFloride

Location: Orem, Utah

  Remote: Yes

  Willing to relocate: Yes

  Technologies: Technical Writing, Information Development, User Experience/User Interface (UX/UI), Electronics Engineering, Computer Engineering

  Résumé/CV: https://www.linkedin.com/in/stephan-fassmann/

  Email: stephan /dot/ fassmann /at/ gmail /dot/ com

I created documentation that allowed customers to successful self-service reducing support calls by 60%.

I expanded the knowledge base with 200+ articles, reducing support call duration by 40%.

I spearheaded a tiger team when I found that customers were not getting the license keys they paid, and the database team misplaced many customers in a migration, saving $50 million in customer accounts.