Comment by jwrallie

High user count will make much more information available, but once in a while you will hit one bad issue that is niche enough, and your only hope will be to reach MS.

At that point I'd rather deal with an LLM that know the insides of my open source OS than MS support. Have you seen their community answers on the web? I'd rather deal with Arch wiki and the command line even without an LLM.