Comment by 3371
15 days ago
I wholeheartedly agree companies are doing so bad on customer support nowadays, but I'd argue that there will slways be more fake users than any size of human customer support can take, especially in the age of AI.
I honestly believe it's a battle no one can win.
Fake phone support users? Of course not. Maybe in a few years.
This all goes away if you require social media companies to charge users for access. The addiction to free stuff is what’s really killing the internet.
You think feds won't pay for bot accounts? Record labels already pay for botted streams, so I'm pretty sure MOSSAD would pay to bot Facebook. Hell, it already happens on X.
The problem mentioned in the parent comment was the volume of fake accounts overloading customer support. If it’s no longer free to create spam accounts for phishing etc, the profitability of scamming will shrink and decrease the incentives. I don’t think feds are exactly slamming the support queue.
More importantly than the bot problem, it would decrease social media usage in the aggregate while also encouraging more competition. Much easier to bootstrap a business if you’re not having to compete with big tech offering the same thing for free because they can subsidize the losses.