Comment by j16sdiz
16 days ago
You should read report from those support workers. How many disgusting image they need to see each day.
Adding more support staff just more complexity. Facebook need to break down into small networks. (ie. make less revenue, if that's all you care)
You suggest they should scale up the support team, I said they should just scale down their whole business.
You should read reports of how Amazon drivers and warehouse workers are treated.
In any case, hiring more support staff doesn't change the quantity of that stuff.
> You suggest they should scale up the support team, I said they should just scale down their whole business.
Oh no, I always agreed with you that what you're saying should be what happens. But there's zero chance of that happening, as only the US can really do this, and it won't unless the candidates for 2028 are not the current frontrunners.
Requiring human phone support however is something e.g. the EU could very reasonably do and get away with.
> You should read report from those support workers. How many disgusting image they need to see each day.
Nonsense. You're talking about image moderation when somebody else is talking about appealing when their account is shut down after an accusation of being automated. There is 1) no one being (overly) traumatized by basic customer service, and 2) no reduced responsibility for removing child pornography from your platform if your customer service is terrible.
Somehow I can't see Facebook volunatarily scaling down, and even if they did, it would leave a gap for a "global" network to take its place.
Companies as large as Facebook (really all of the American Big Tech) should just be illegal.
It's long overdue that we remembered that the very notion of a corporation is a creation of society. Corporations have no natural rights whatsoever because they don't naturally exist. It follows, then, that societies have the right to impose any limits and prohibitions when chartering corporations that don't discriminate against their owners (i.e. so long as restrictions apply uniformly). This includes limit on company size, its marketshare etc.
They already are illegal, laws are just not enforced. We don't need more laws, we need enforcement. It's the same in the EU. If GDPR laws were probably enforced the yearly fines would be a magnitude higher than they currently are. But they're still too scared because of the defense and gas reliance.
It stems me positive to read this by a user with a 2012 HN account though! Nice.
1 reply →