Comment by fasbiner

This is an extremely disappointing response. The issue is your dev relations people being shitty and unhelpful and trying to solve actual problems with media-relations speak as if engineers are just going to go away in a few days.

Arrogant and clueless, not exactly who I want to give my money to when I know what enshitification is.

They have horrible instincts and are completely clueless. You need to move them away from a public-facing role. It honestly looks so bad, it looks so bad that it suggests nepotism and internal dysfunction to have such a poor response.

This is not the kind of mistake someone makes innocently, it's a window into a worldview that's made me switch to gemini and reactivate cursor as a backup because it's only going to get worse from here.

The problem is not the initial change (which you would rapidly realize was a big deal to a huge number of your users) but how high-handed and incompetent the initial response was. Nobody's saying they should be fired, but they've failed in public in a huge way and should step back for a long time.