Comment by pixl97
10 days ago
>You can measure button clicks and key presses.
This is a common failure complain of all large companies that use metrics but don't actually talk to people. It's not a new complaint at all. And at the day it's one only solved by users throwing an apocalyptic fucking fit at the group producing the software.
>If a feature is view-only, you literally can't tell how much it's used
Then think fucking twice and don't touch it.
I don't know why you're so angry about it.
Large companies do talk to people. User interviews are extremely common -- it's standard practice that you need to use metrics and talk to users. But like I said, interviews aren't going to cover every tiny little detail.
PM's and designers usually do think twice. But they're human, they're not omniscient. So maybe show a little grace?