Comment by gempir

I have used Slack Connect once in my 8 years of using slack. I agree it can be a moat, but that's not the case for everyone.

Slack doesn't have one "main thing" it's doing perfect. They have just all around great product, with some weaknesses here and there.

- Solid mobile app

- very good API with good SDKs

- easy to build very rich slack bots, with good building blocks

- Good notification management

- Workflows for non technical people that make automation easy

- Good level of customization

- Good enough performance

- Video/Audio calls are good enough

So when a company is questioning what tool to use Slack is an easy go-to. "Nobody gets fired for buying IBM" type of tool.

Can you live without it? yeah. But do you really wanna focus on what chat platform your company should be using or just focus on your product?