Comment by xenadu02
5 days ago
Indeed. Uber Eats now makes you talk to an AI bot among other customer-hostile issues. I've largely abandoned them. The last straw was a driver leaving the food at some random house I could not even identify from the picture. It made me wait 5 minutes before I could do anything at all. Then it made me talk to a bot.
When I eventually got it to issue a refund I realized they kept the service fees and driver tip. For an order I didn't even receive!
If that's the best they can do I'll just go pick it up myself.
Order directly from the restaurant. You'll get better and faster service. And it'll often be cheaper as they have to increase the price on middle men platforms to pay for the fees.