Comment by Aurornis
15 hours ago
> how often the people that are being replaced are on the fly fixing the system the machine is intended to crystallize and automate.
If the system is broken, this is actually a good thing.
I have some experience doing automation work in small and large scale factories. When automating manufacturing work you almost always discover some flaws in the product or process that humans have been covering up as part of their job. These problems surface during the automation phase and get prioritized for fixes.
You might think you could accomplish the same thing by directly asking the people doing the work what could be improved, but in my experience they either don’t notice it any more because it’s part of their job or, in extreme cases, they like that the inefficiency exists because they think it provides extra job security.
> If the system is broken, this is actually a good thing.
And the system is always broken. Reality is messy, systems are rigid, there always has to be a permissive layer somewhere in the interface.
So many websites and apps are still broken in so many little ways. Maybe broken isn't the right word. But all kinds of annoyances and breaches still happen all the time.
I generally don't complain/review, and just learn the workarounds/shortcuts, but I very much welcome the increased (albeit perhaps less skilled) workforce leverage, because I think in a year or so we'll see steady improvements accumulating.
> If the system is broken, this is actually a good thing.
Sometimes when you reveal extensive noncompliance with dumb requirements, the requirements get less dumb. Other times, the organisation doubles down and starts punishing the noncompliance.
My employer's official security policies say everyone should kensington lock their laptop to their desk at all times, even though the office is behind two guards and three security doors. Nobody does. But if someone made a load of noise about it, there's no guarantee they'd remove the widely ignored rule; they might instead start enforcing it.