Comment by sowbug

There's no rude way to call an API. As more of human communication and commerce gets refactored into cold agentic interactions, the issue of reputation just vanishes.

But there's more than shifting etiquette standards at stake. Every BigCorp is currently reworking their APIs to be agent-friendly. CAPTCHAs and "Contact Sales" forms are being ripped out because they have no place in a world where the customer expects a complete transaction in the next 300 milliseconds. Agentic customers will demand agentic support, or else they'll take their RPCs elsewhere.

So what happens when you're CEO of BigCorp, and 90% of your customers are code, served by code, and the rest are messy humans who forget their passwords, complain that your website layout is confusing, and demand to speak to the manager? Is that last 10% worth keeping? Can you imagine Amazon in 2030 deprecating support for human customers?

Maybe this sounds cool, especially if OpenClaw agents have been doing all your domestic online chores for the past couple years. But along the way social grace was refactored out.

You take a life-saving prescription drug via an off-label usage, and your employer's PBM updates to Care Schema 2.3, which makes it semantically impossible to get a refill. Or you bend down to get the mail on your front porch, the wind slams your front door shut, and your fingerprint no longer works to open the door, because as of noon, your mortgage payment was past due. You could easily pay, but your phone is inside, next to your sleeping infant's crib. The system is operating as designed.

This is how the world would work when it's intended for agentic interactions and humans are an afterthought.