Comment by ninjagoo
12 hours ago
Terms of Service that span multiple pages of legalese and require an attorney to parse, for something that is either 'free' or a few $ per month, and can result in loss of service across multiple product lines, AND has binding lopsided arbitration requirements, is not only draconian, it is unconscionable.
Look at how messed up this is: Google Attorneys, paid hundreds of $/hour, spending hours and hours putting together these "Terms of Service" on one side; and a simple consumer on the other side, making a few $ per hour, not trained in legalese, expected to make a decision on a service that is supposed to cost a few $ a month, and if you make an honest mistake, can cause you a lot of trouble in your life.
> Terms of Service that span multiple pages of legalese and require an attorney to parse, for something that is either 'free' or a few $ per month, and can result in loss of service across multiple product lines, AND has binding lopsided arbitration requirements, is not only draconian, it is unconscionable.
In the general case, I broadly agree, but in this specific case:
1. This wasn't a term buried 2/3rds in a 200 page document. It was a term that was so upfront and clear that everyone knew you weren't supposed to do it.
2. Even for the people who claim they didn't know, when doing the auth, the message specifically asks the user to authorise the antigravity application, not the OpenClaw application.
The argument that users did not know they were violating ToS, in this specific case, is pure BS.
This is how I feel when reading my 100 page home owners insurance policy.
I'm beginning to think that the law needs to be that if there are such egregious terms of service, then the company needs to pay for the consumer's attorney at litigation, no matter the cause of litigation, and no matter the outcome.
I don't have a formal contract with my electricity and water provider; why should there be a dozen pages or longer contract for an email/ISP/Phone provider? Email, Internet, Phones are essential services. Insurance might fall into the same bucket in civilized nations.