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Comment by marcus_holmes

12 hours ago

Yeah, agreed, but it was at least part of the moat. Competitors can see the model, the approach to market, etc. They still had to code up a better product.

And part of the problem that the SaaS solves is that "I have this thing that I need to do. I can probably do it in software, but I don't know how. Can I buy that software?". Which is now becoming "Can I get an LLM to do it?" instead.

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marcus_holmes

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otterley  11 hours ago

That’s where the “free as in puppy” comes in. It’s still a classic case of build vs buy, except building is now quicker than it used to be. You still have to ask, “suppose I did build it myself. Then what?”

  • marcus_holmes  11 hours ago

    Yeah. So then you get your own product, tailor-made to your organisation, that you own (well, it's public domain because LLM-generated, but same same), and that you can change whenever you want without having to deal with a SaaS company's backlog. If you don't like something in it, you fire up Claude Code and get it changed.

    There's also no danger of it being enshittified. Or of some twat of a product manager deciding to completely change the UI because they need to change something to prove their importance. Or of the product getting cancelled because it's not making enough money. Or of it getting sold to an evil corp who then sells your data to your competition. Or any of the other stupid shit we've seen SaaS companies pull over the past 20 years.

    • otterley  11 hours ago

      Respectfully, I think you’re only considering upsides and not considering downsides, opportunity costs, and ongoing maintenance costs. This is not what smart managers do. Plus, just because you can build something cheaper with an LLM doesn’t mean you can operate it more cheaply than a specialist can. Economies of scale haven’t been obviated by AI.

      It’s useful to take an argument and take it to its logical extreme: I just don’t see every company in the world, large and small alike, building everything they depend on in-house, as though they were a prepper stocking up for Armageddon. That seems pretty fanciful on its face.