Comment by consp
12 hours ago
You seem to have forgotten politics, since at the managerial level that is the most effective tool at hand. Engineers with their arguments and rethoric be damned.
12 hours ago
You seem to have forgotten politics, since at the managerial level that is the most effective tool at hand. Engineers with their arguments and rethoric be damned.
Engineers can make an argument if you can also logically and coherently tie your argument with outcomes that can grow pipeline and/or revenue.
Most customers that matter to a business don't churn due to subpar user experience - discounting, roadmap, and dedicating a subset of engineering staff to handle bugs originating from a handful of the most important accounts is enough to prevent churn.
That said, this advice only really holds in the US (and that too in the major tech hubs). If you work in Western Europe you're shit out of luck as a SWE - management culture there just doesn't give a shit about software, because for most Western European businesses software is a cost center, not a revenue generator.