Comment by alephnerd

Engineers can make an argument if you can also logically and coherently tie your argument with outcomes that can grow pipeline and/or revenue.

Most customers that matter to a business don't churn due to subpar user experience - discounting, roadmap, and dedicating a subset of engineering staff to handle bugs originating from a handful of the most important accounts is enough to prevent churn.

That said, this advice only really holds in the US (and that too in the major tech hubs). If you work in Western Europe you're shit out of luck as a SWE - management culture there just doesn't give a shit about software, because for most Western European businesses software is a cost center, not a revenue generator.