Comment by davidw
1 day ago
I saw this the other day:
> Costco is a really popular subject for business-success case studies but I feel like business guys kinda lose interest when the upshot of the study is like "just operate with scrupulous integrity in all facets and levels of your business for four decades" and not some easy-to-fix gimmick
https://bsky.app/profile/mtsw.bsky.social/post/3lnbrfrvmss26
I don't know, staff at my two Costcos feel much more disinterested and rude then I remember a decade ago. It used to feel fun but now it's miserable.
At peak times they run out of carts and tell the customers to go hunting in the lot for them, door greeters shouting at members across the floor, checkout queues stretch the length of the warehouse, they start half blocking the gas station entrance 30mins before close so trucks can't get in, so maybe they're turning those profit screws.
>It used to feel fun but now it's miserable.
It's not their job to entertain you.
'Delight the customer' is a basic tenet of business. A business that wants repeat customers, that is.