Comment by oofbey
15 hours ago
Ex googler here. It is based on Google’s fundamental disdain of customers. Googlers are repeatedly told by management that they are the smartest people in the world and that their time is too valuable to spend on silly things like helping customers.
I build AI for banks. A couple of weeks ago, I had a meeting with a Google team on Legacy Modernization using Agentic AI. Let me phrase it this way. None of them were smart. My team and I were shaking our heads at the low skills of the team. While this might have been true 20 years ago, I am sure there are pockets of smart people somewhere. But Google now employs 200K people worldwide. I am certain that it's hard to keep up the quality.
But I bet you they still acted like they were the smartest people in the room, right? Charming isn’t it?
That has not been my experience working with Google employees at all.