Comment by greggsy

To be fair it’s a notoriously difficult thing to plan for. It’s less about incompetence, and more about having a strong understanding of user requirements, and a streamlined way to allocate costs to each business area based on their needs. That’s really hard for any company or MSP to do.

Variable costs means you never want to over invest in unused cores and memory, which leads to over subscribing those cores and memory… that’s fine for normal working hours, except Monday mornings when everyone starts logging in at once.

You can’t really queue logins that in a way that doesn’t make users think they’re using an infuriatingly slow machine.