Comment by angiolillo
7 hours ago
Plenty of companies don't "need to exist". A company exists because someone decided to start it (usually to make some money) and lasts until someone decides to end it (usually when it stops making money).
If you're asking why Palantir (and Salesforce, Jira, etc) continue to make money despite not having any novel or complex technologies, my experience has been that these are not prerequisites for solving the vast majority of business problems. Usually network effects, customer relationships, brand identity, user interface, inertia, etc are all more important than the technology.
It is not always easy for a technologist to admit, but companies whose ongoing success is primarily due to some sort of (non-UX) technological superiority are the exception rather than the rule.
This discounts the value of user experience, which people will pay a premium for.
A good design is valuable, and this applies to business processes as well.
How would you design the user experience of constructing a submarine?
Good design IS technological superiority.
> This discounts the value of user experience, which people will pay a premium for.
The people making purchasing decisions at this level aren't the ones using it and don't care one whit about UX.
That isn't to say that it isn't valuable, but it's basically a non-factor. The technology itself is a non-factor. Everything is about connections, buzz words and pretty slide decks.
They literally do, since the people making purchasing decisions are usually the ones that ranked up through a system they used and know the intricacies of, including all the pain points.
Randos don't become general managers.
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> This discounts the value of user experience, which people will pay a premium for.
Have you ever used jira? They are very much not selling that thing on the basis of UX.